Gallup: One-Quarter of Employed Adults Use AI Weekly, With 60% of Tech Workers Using It Frequently

American workers have integrated artificial intelligence into their professional lives at an impressive rate over the last few years.

A survey conducted this autumn, involving over 22,000 U.S. workers, revealed that approximately 12% of employed adults utilize AI daily in their roles.

The study indicated that approximately one-quarter of respondents report using AI at least frequently, meaning several times a week, while nearly half state they use it at least a few times annually. This marks an increase from 21% who reported occasional AI use in 2023, when Gallup first posed the question, highlighting the influence of the widespread commercial surge in generative AI tools, such as ChatGPT, which can draft emails, condense extensive documents, generate images, or assist with inquiries.

Gene Walinski, a 70-year-old Home Depot store associate in New Smyrna Beach, Florida, is among the employees adopting AI in their workplace. He consults an AI assistant on his personal phone approximately every hour during his shift to more effectively answer customer questions about supplies in the electrical department with which he is not “100% familiar.”

Walinski commented, “I believe my job performance would decline if I couldn’t use it, as there would be many instances of shrugging shoulders and saying ‘I don’t know,’ which customers prefer not to hear.”

AI Integration in Technology, Finance, and Education Sectors

Although frequent AI usage is increasing across various professions, its adoption rates remain elevated among individuals employed in technology-related sectors.

Approximately six out of ten technology professionals report frequent AI usage, with about three out of ten utilizing it on a daily basis.

The proportion of American technology sector employees who report daily or regular AI use has expanded considerably since 2023; however, there are signs that AI adoption might be stabilizing following a rapid acceleration between 2024 and 2025.

Andrea Tanzi, a 28-year-old investment banker in the finance sector—another area with substantial AI adoption—stated that he employs AI tools daily to synthesize documents and data sets, a process that would otherwise consume several hours of his time.

Tanzi, employed by Bank of America in New York, also leverages the bank’s proprietary AI chatbot, Erica, for assistance with administrative duties.

Furthermore, a majority of individuals working in professional services, higher education institutions, or K-12 education report using AI at least a few times per year.

Joyce Hatzidakis, a 60-year-old high school art teacher in Riverside, California, began experimenting with AI chatbots to refine her communications with parents.

She explained, “I can quickly draft a note without concern for the exact wording, then instruct the AI on the desired tone. If, upon review, it’s not quite right, I can request further edits. I’m certainly receiving fewer complaints from parents.”

A separate Gallup Workforce survey from the previous year indicated that approximately six out of ten employees who use AI primarily utilize chatbots or virtual assistants. Around four out of ten AI users in the workplace reported employing AI for tasks such as consolidating information or data, generating ideas, or acquiring new knowledge.

Hatzidakis initially used ChatGPT but transitioned to Google’s Gemini once her school district designated it as the official tool. She has even employed it to assist with recommendation letters, noting that “there’s only so many ways to articulate a child’s creativity.”

Advantages and Disadvantages of AI Integration

Both the AI industry and the U.S. government are actively encouraging the adoption of AI in professional and educational settings. Increased uptake by individuals and organizations is necessary to validate the substantial investments made in developing and operating these systems. However, economists hold differing views on the extent to which AI will enhance productivity or influence employment opportunities.

Sam Manning, a fellow at the Centre for the Governance of AI and co-author of a study on AI’s impact on jobs for the Brookings Institution and the National Bureau of Economic Research, noted, “The majority of workers most significantly exposed to AI, and thus most likely to experience workflow disruptions—whether positive or negative—possess characteristics that render them quite adaptable.”

Manning explained that employees in these predominantly computer-based roles, which involve extensive AI usage, “typically have higher educational attainment, broader skill sets applicable to various positions, and also possess greater savings, which can be beneficial for enduring an income shock should they lose their employment.”

Conversely, Manning’s research has identified approximately 6.1 million workers in the United States who face significant AI exposure yet are less prepared to adapt. Many of these individuals are employed in administrative and clerical positions, with about 86% being women. They tend to be older and concentrated in smaller urban areas, such as university towns or state capitals, where opportunities for career transitions are more limited.

Manning cautioned, “If their skills become automated, they possess fewer transferable skills for alternative jobs and have lower, if any, savings. An income shock in such circumstances could be considerably more detrimental or challenging to navigate.”

Minimal Worker Concern Regarding AI-Driven Job Displacement

A distinct Gallup Workforce survey conducted in 2025 revealed that, despite the growing adoption of AI, only a small number of employees considered it “very” or “somewhat” probable that new technology, automation, robotics, or AI would eliminate their jobs within the next five years. Half of the respondents indicated it was “not at all likely,” though this figure has decreased from approximately six out of ten in 2023.

The Rev. Michael Bingham, pastor of the Faith Community Methodist Church in Jacksonville, Florida, expressed no concern about losing his employment.

He recounted that a chatbot provided him with “gibberish” when he inquired about the medieval theologian Anselm of Canterbury. Bingham stated he would never ask a “soulless” machine to assist in writing his sermons, choosing instead to depend on “the power of God” for guidance in his ideas.

Bingham asserted, “When you are dying, you desire a human being, not a machine, to hold your hand. And you want the assurance that your loved one was able to grasp the hand of a compassionate human who cared for them.”

AI usage is reported to be less prevalent in service-oriented sectors, including retail, healthcare, and manufacturing.

Home Depot did not mandate Walinski’s use of AI when he joined the store last year, following a decades-long career in the automotive industry. However, the home improvement retailer also did not discourage him, and he remains “not at all worried” that AI will replace his position.

Walinski stated, “The human interaction component is truly what a store like ours operates on. It’s entirely about the people.”

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O’Brien filed his report from Providence, Rhode Island, and Sanders from Washington.

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Gallup’s quarterly workforce surveys are conducted using a random sample of adults aged 18 and above who are employed full-time or part-time by organizations in the United States and are members of Gallup’s probability-based Gallup Panel. The most recent survey, encompassing 22,368 employed U.S. adults, took place from October 30 to November 13, 2025. The margin of sampling error for all participants is plus or minus 1 percentage point.