WINGIE’s AI-Powered Multilingual Support, Wingie Talkie, Transforms the Travel Industry

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BERLIN, Oct. 28, 2025 — WINGIE, a top travel platform in the Middle East and North Africa (MENA) region, has introduced Wingie Talkie, an AI-driven tool that is changing how multilingual customer support works in call centers. This system instantly translates the speech of Turkish-speaking agents into the customer’s language, ensuring clear and quick communication and excellent service globally, without needing agents who speak multiple languages.

Redefining Global Travel with AI

Thanks to Wingie Talkie, WINGIE’s call center team in Turkey can now answer calls from customers around the world in Turkish. The AI immediately translates these conversations into the language of the person calling. This ensures fast, consistent, and high-quality support, making communication easier across different markets and enabling smooth booking experiences for users everywhere.

Developing Technology Locally, Serving the World

WINGIE serves 18 million users worldwide, providing excellent service in 27 countries and 19 languages. Wingie Talkie enables local teams to assist international customers in five languages, with plans to increase this to 19 languages. This maintains high service standards and ensures quick, easy booking for users globally.

Improved Customer Satisfaction with Wingie Talkie

WINGIE Co-Founder and COO, Nihan Çolak Erol, emphasized Wingie Talkie’s impact on global customer support: “We’ve seen a 60% reduction in waiting times for foreign language support, and 10% of our global calls are now handled through Wingie Talkie. Our representatives can manage calls more efficiently and with less stress, offering seamless multilingual support.”

Wingie Talkie: A Smarter, Data-Driven Travel Companion

Beyond just translating in real-time, Wingie Talkie improves call quality by using sentiment analysis, tracking success metrics, and providing representatives with useful insights. By analyzing data, WINGIE aims to improve user experience and operational efficiency, making Wingie Talkie an increasingly intelligent tool for customers worldwide.

About Wingie Enuygun Group

Wingie Enuygun Group is a leading travel marketplace in the MENA region, focusing on flights through its platforms , , and . The company provides a wide range of travel options, including flights, hotels, rental cars, and bus tickets. Known for its innovative approach, Wingie Enuygun Group is a leader in the MENA online travel industry, pioneering new technologies and driving digital transformation.

Wingie utilizes advanced AI to create a smooth user experience, offering virtual interlining for flights and a diverse selection of airline tickets and travel content. The platform is available in six languages, employs over 400 people, and attracts approximately 200 million visitors each year, solidifying its position as a top choice for travelers.

Contact: marketing@wingie.com